Your trust matters to us. This Privacy Policy explains how REU Windows & Doors collects, uses, and safeguards your information when you visit our website or use our home services.
If you have any questions about this policy, you can contact us at any time using the details at the bottom of this page.
This Privacy Policy applies to the website, forms, and services operated by REU Windows and Doors ( also known as REU Windows Doors Design or The Real Energy Upgrade.) ("REU", "we", "us", or "our"). It explains how we handle personal information about homeowners, prospective customers, and site visitors in connection with our windows and doors consultation, installation, repair, and related services.
By using our website, submitting a form, requesting a quote, or scheduling a service, you agree to the collection and use of information in accordance with this Privacy Policy.
2.1 Information you provide to us directly
We collect information that you choose to share with us, including when you request a quote, book an appointment, contact us, or subscribe to updates. This may include:
– Name and contact details (such as email address, phone number, and mailing address)
– Property address and project details related to your windows and doors
– Preferred appointment dates and communication preferences
– Any information you include in messages or notes you send to us
- Name and phone number when you OPT-IN to receive SMS/ Text messages and alerts.
2.2 Information collected automatically
When you visit our website, we may automatically collect certain technical information to help us understand how our site is used and to keep it secure. This may include:
– Device and browser information
– IP address and approximate location
– Pages viewed, links clicked, and time spent on the site
– Referring URLs and other usage data
2.3 Information from third parties
In some cases, we may receive information about you from trusted partners, such as advertising platforms or referral partners, when you have given them permission to share your details with service providers like us.
We use the information we collect for purposes that are directly related to delivering and improving our home services, including:
– Responding to your inquiries and quote requests
– Scheduling consultations, site visits, and installations
– Preparing and sending project estimates and service agreements
– Providing customer support before, during, and after a project
– Sending important service-related updates, such as appointment reminders or project status updates
– Improving our website, services, and customer experience
– Protecting our business, our customers, and our website from fraud or misuse
– Complying with legal obligations and resolving disputes
We do not sell your personal information. Where we use your information for marketing (such as sending you special offers or home maintenance tips), you can opt out at any time using the unsubscribe link or by contacting us.
IF and WHEN you OPT IN to recieve SMS messages from REU Windows and Doors, we collect your first name and phone number, as well as any other information that you willingly provide us. We use this information to reach out to you through SMS regarding:
– Promotional Offers, educational opportunities, and marketing materials about our products and services that you have requested (IF you have requested them.
- Responding to your inquiries and quote requests
– Scheduling consultations, site visits, and installations
– Providing customer support before, during, and after a project
– Sending important service-related updates, such as appointment reminders or project status updates
– Improving our website, services, and customer experience
– Protecting our business, our customers, and our website from fraud or misuse
– Complying with legal obligations and resolving disputes
Mobile info sharing statement
We do not sell or share your personal information. Personal information is used strictly within REU, in accordance with the permission you have granted us. Where we use your information for marketing (such as sending you special offers or home maintenance tips), you can opt out at any time using the unsubscribe link, replying with STOP, or by contacting us. If you need help, you can reply HELP.
Our website may use cookies and similar tracking technologies to provide essential functionality, understand how visitors use the site, and support our advertising and analytics efforts.
Types of cookies we may use include:
– Strictly necessary cookies required for the website to function
– Performance and analytics cookies to improve site performance
– Functional cookies to remember your preferences
– Advertising or retargeting cookies used by our trusted partners
You can control cookies through your browser settings and, where available, through on-site cookie preferences. Disabling certain cookies may affect how our website functions for you.
We may share your information with trusted third parties, but only as necessary to provide our services, operate our business, or comply with the law. This may include:
– Installation teams, contractors, and technicians working on your project
– Payment processors and financial institutions (for billing and payments)
– Hosting providers, CRM systems, and communication tools we use to run our business
– Analytics, advertising, and marketing partners who help us understand performance and reach new customers
– Professional advisers (such as legal or accounting services) where necessary
– Law enforcement or regulatory bodies, where we are legally required to do so
We require our service providers to handle your information securely and to use it only for the purposes we specify.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no online system can be guaranteed 100% secure, we work to keep your information protected and only accessible to team members and service providers who need it to perform their work.
We keep your information for as long as it is reasonably necessary for the purposes described in this policy, including to complete your project, meet our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it where feasible.
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These can include the right to:
– Request access to the personal information we hold about you
– Request corrections to inaccurate or incomplete information
– Request deletion of your information, in certain circumstances
– Object to or restrict certain types of processing
– Opt out of marketing communications at any time
– Withdraw consent where we rely on your consent to process information
To exercise any of these rights, please contact us using the details in the “How to Contact Us” section below. We may need to verify your identity before fulfilling certain requests.
Our services are designed for adult homeowners and are not directed to children. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.
If you have questions about this Privacy Policy or how we handle your information, you can contact REU Windows and Doors using the information provided on our Contact page or by using the details below:
REU Windows & Doors
5603 McWhinney Blvd
Loveland, CO 80538
Phone: (970)791-2402
Email: [email protected]